The Customer Support Services in our organization is committed to addressing
all of the support needs of our customers.
Mr Widodo Ratanachaitong , Managing Director, Kernel Oil Pte Ltd, is commited
to laying the foundations of excellent customer service right from the start.
We do not subcontract any support services, we prefer to put you directly in
touch with professional, qualified people who understand our products and
services intimately.
At Kernel Oil Pte Ltd, our commitments to you, our customers, are:
• Responsiveness – We will listen to you to understand what you want from
our services. We aim to deliver a timely, high quality service.
• Provide the right information – We want to give the right information in a
understandable way. We want to make our guidance clear and accessible.
• Professional approach – Our staff, guided by the managing director Mr.
Widodo Ratanachaitong will be professional at all times and will have the
right skills and training to do their job well.
• Have a proper attitude – We listen to ideas which eventually adapt to our
approach to meet customers’ needs. We help in terms of complying the
requirements of regulations.
• Precision – Our efficient work is aimed to getting the desired results.
Also, we opt out for continuous communication and feedback from the
customers, in terms of helping us develop our advice and guidance. This is
a huge benefit in the collection of customers’ needs, and providing them
• Integrity – we will always conduct business with you ethically and
professionally. This approach is crucial for Kernel Oil Pte Ltd and beneficial
to both customers and employees.
Kernel Oil 