Kernel Oil Service Commitment

The Customer Support Services in our organization is committed to addressing

all of the support needs of our customers.

Mr Widodo Ratanachaitong , Managing Director, Kernel Oil Pte Ltd, is commited

to laying the foundations of excellent customer service right from the start.

We do not subcontract any support services, we prefer to put you directly in

touch with professional, qualified people who understand our products and

services intimately.

At Kernel Oil Pte Ltd, our commitments to you, our customers, are:

• Responsiveness – We will listen to you to understand what you want from

our services. We aim to deliver a timely, high quality service.

• Provide the right information – We want to give the right information in a

understandable way. We want to make our guidance clear and accessible.

• Professional approach – Our staff, guided by the managing director Mr.

Widodo Ratanachaitong will be professional at all times and will have the

right skills and training to do their job well.

• Have a proper attitude – We listen to ideas which eventually adapt to our

approach to meet customers’ needs. We help in terms of complying the

requirements of regulations.

• Precision – Our efficient work is aimed to getting the desired results.

Also, we opt out for continuous communication and feedback from the

customers, in terms of helping us develop our advice and guidance. This is

a huge benefit in the collection of customers’ needs, and providing them

• Integrity – we will always conduct business with you ethically and

professionally. This approach is crucial for Kernel Oil Pte Ltd and beneficial

to both customers and employees.


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